The Beastlords' Den

Rants => Rants - The Sewers => Topic started by: mac173 on April 05, 2004, 04:19:03 PM

Title: Customer Service SUCKS!
Post by: mac173 on April 05, 2004, 04:19:03 PM
Last night, I decided to try the Furies in OOT. I've been there before and gotten beat up pretty bad, but I've upgraded some of my gear and a weapon. Besides, if its too tough I can simply leave the Warder tanking and bug out for the Dock and zone.

NOT!

After aggroing 3 furies, I decide its time to get out of Dodge. I run to the dock.........
No Translocator.
Click off Levitate, fall in the water, look for him under the dock (sometimes he is in the water), No.
Not in the water, not under the dock, not on the dock.
With 20% health left, I Lev again and head for the zone line. Back and forth across the zone line, no zone. I go back to the dock, and die. I send both a petition and a bug report. The boats are not running. I waited for 40 minutes for the boat after I looted my body, and no boat. Translocator is also missing.
Guide replys while I'm AFK, can't do anything.
Can't fucking do anything.
No way to leave the zone, and they can't do anything.
Why the Fuck is there a Translocator to bring you to the zone, if there is no way to leave the zone?
I had to get a friend to come Port me and another BL out, cuz he couldn't get out either.

As I have said before, SOE just does not give a fuck. They have us hooked, and like a drug dealer, they know we have to come  back.
Title: Customer Service SUCKS!
Post by: Lorathir on April 05, 2004, 05:14:23 PM
http://www.sigilgames.com/forums/showthread.php?threadid=3176

Not sure what to make of that. The poster does seem very adamant though.
Title: Customer Service SUCKS!
Post by: Pojodan on April 05, 2004, 07:49:30 PM
I do beleive the Sisters Island Translocator spawns on the dock at server up then, at some point, falls through the dock and keeps going through the geometry under the ground..  I got stuck in OOT once after doing the same thing (Though I was 65 so I wasn't running from death).  I ended up levitating and running south to the path the boat takes and ending up running into it and taking it back to Freeport.
However that was a month or two ago and last I saw the OOT boat was simply drydocked in Butchblock now.

They pretty much gave up on the boat working back after Luclin was released.. I remember a month or so when the translocators would be there one day and not the next depending on if the boats worked or not.

Personally I'd love to ride the Tim Deep boat again but last time I tried I got scraped off the dingy when it went through the hull of the big ship rather than around it.
Title: Now I know
Post by: mac173 on April 05, 2004, 08:29:48 PM
I have been told that the problems in OOT are not new. I had not encounted it before, therefor was not expecting it. My problem is that this is a bug, a problem with the game mechanics that caused me to die, and they can't do anything about it. I lost XP. I lost time. If I died due to my own mistake, I can accept that. I got to the dock in plenty of time to zone, and have done that before. I had every right to expect I could do it again. The death was caused by a bug in game, and should be nullified.

I have been waiting 5 weeks for a response to another problem that was upgraded to a CSR. 5 weeks. I doubt I will ever hear from them.
Title: Customer Service SUCKS!
Post by: Mindlet on April 05, 2004, 11:31:10 PM
You did know that they only put those in to fix buggy boats not so people can zone out when they get in trouble. When I hunted in oot there was no such thing as a translocater you messed up you died. I don't believe you have any justification in petitioning this. And you should know by now that you can't zone in our out of oot (or tim deep for that matter) unless you are on a boat.
Title: Customer Service SUCKS!
Post by: Tailzin on April 06, 2004, 02:15:01 AM
It sucks that it happened, but have to agree with Mindlet that it's a "closed door" sort of zone. With my wiz I used to camp the named sisters on the island next door to the seafuries and all too often that annoying pirate would find me and proceed to stab me until I stopped breathing :P

The only way out was to gate, which granted, beastlords can't do (unless potions etc etc)...but there weren't any translocators and there weren't any obvious get out's - if I couldn't gate I simply had to die and get the next boat out there to scrape myself off the landscape :(

I think generally its a shame that PoP had to happen with its fancy travelling books/stones...sure it cuts down on getting from A to B but you find people now that are utterly dependant on them, not knowing their way around the low level zones :roll:
Title: Just a second
Post by: mac173 on April 06, 2004, 11:59:08 AM
Quote from: TailzinI think generally its a shame that PoP had to happen with its fancy travelling books/stones...sure it cuts down on getting from A to B but you find people now that are utterly dependant on them, not knowing their way around the low level zones
I DO know my way around the old zones. I spent HOURS as a newbie sitting on the boats going from zone to zone. Just how is someone new to the game going to get to know their way around the Low level zones if they zone in, and then can't get out of the zone again? How is a lowbie, new char going to afford 5000+plat gate potions? How does it make it the chars fault when the zone is one way?
I agree, there should be more emphasasis put on the newbie and low level zones, but NO ONE is going to use them if they are death traps!

I know that when the boats were operating, the only way out was on a boat. I went to the zone line in a last ditch effort, hopeing the DEV's had made zoning possible. I didn't beleave they had left the zone with NO way out. If the boats were operating, then I would have kept running with LEV on till I could have gotten on one. NO BOATS! I came to the zone knowing there was no boat, but a Translocator instead, and adjusted my hunting behavior to that circumstance.

Quote from: MindletAnd you should know by now that you can't zone in our out of oot (or tim deep for that matter) unless you are on a boat.
There WAS NO BOAT! THEY ARE BUGGED, AND NOT RUNNING!

If they are not going to fix the boats, then fix the Translocator.
Title: Customer Service SUCKS!
Post by: Kinash on April 06, 2004, 05:12:14 PM
Firstly, the Translocators were created when the boats broke and guides got tired of giving lifts to all the players. I remember a time when all the guides were porting players rather than working on the Petition Quque. The Translocators were never intended to be permanent. Like most NPC's they are subject to attacks from other NPC's in the zone or players that really like to ruin other people's days. The Translocator, when up, often finds himself under water by the docks.

Secondly, one shouldn't expect to have translocators up to save their butt when they are in too deep. When the boats are up, they are not! Translocators are not permanent NPC's! The boats are often finiky, they may be working fine on one server, but stop working on another. The reason for the translocators is that it is an easier solution than having to reboot all the effected zones. When the boat breaks on just one route, all the zones with boats have to be rebooted! If their is no GM online then they will not put up the Translocators.
Title: Customer Service SUCKS!
Post by: feralize on April 06, 2004, 06:56:38 PM
While OOT isn't exactly a "low-level" zone it would be kinda annoying to find you can't get out without a wizard or druid dragging their arse to the zone in order TLC/port someone out who doesn't have the gate spell.

They should just put the translocator in a spot where it wouldn't be possible to get stuck underwater, even if it means moving him/her to a different island  or to a spot where the only reason other players (griefers) would likely be there is to actually use it.
Title: Do you READ?
Post by: mac173 on April 06, 2004, 08:19:16 PM
Quote from: KinashFirstly, the Translocators were created when the boats broke
Fine, then fix the fucking boats.
Quote from: KinashThe Translocators were never intended to be permanent.
As of now, they are permanent. The boats on Vazaelle are permanently docked at BB.
Quote from: KinashThe Translocator, when up, often finds himself under water by the docks.
Quote from: mac173Click off Levitate, fall in the water, look for him under the dock (sometimes he is in the water), No.
Not in the water, not under the dock, not on the dock.
Didn't bother to read my post did you?

Quote from: KinashSecondly, one shouldn't expect to have translocators up to save their butt when they are in too deep.
Quote from: Mac173If the boats were operating, then I would have kept running with LEV on till I could have gotten on one. NO BOATS! I came to the zone knowing there was no boat, but a Translocator instead, and adjusted my hunting behavior to that circumstance.
Just don't want to accept it do you? How can you defend SOE? You beleave they don't have to fix the bugs in the game? You really think that what ever is fucked up, we should just put up with and not complain?

As I said before, if people are going to use the old world zones, they have to work. Either the boats, or the translocators need to be up and running. I don't give a damb which it is, but having a zone that has NO EXIT is assinine.
Title: Customer Service SUCKS!
Post by: Hrann on April 06, 2004, 08:41:02 PM
And to add insult to injury, after you died the Guide just says "sorry, suck it up" and leaves you to rot in a zone with no exit.

I love this game, but the customer service DOES suck.  It's a growing trend in many companies to not provide adequate customer service, because people are just beginning to live with it.  Hopefully the companies that are taking those short cuts will experience some backlash soon.  However, I don't want Everquest to get to that point, I just wish that SOE would listen to its subscribers and throw us a damn bone.
Title: Re: Do you READ?
Post by: Tighe on April 06, 2004, 09:05:20 PM
Quote from: mac173Just don't want to accept it do you? How can you defend SOE? You beleave they don't have to fix the bugs in the game? You really think that what ever is fucked up, we should just put up with and not complain?

As I said before, if people are going to use the old world zones, they have to work. Either the boats, or the translocators need to be up and running. I don't give a damb which it is, but having a zone that has NO EXIT is assinine.

I agree with you, and since they still have "Trial accounts" which only use the Old World zones, they should be at 100%.  Any guide which told you "no exit to the zone? sucks to be you" was full of crap.  You should have gotten a summon out to the docks in either BB or FP.  If the translocators are not up and there's no boat, they can't leave you trapped there.

In your first post about CS, I alluded to SOE perhaps moving to another type of service, away from petitions.  I think you should be seriously considering that this move is on it's way, and get used to it.

I hope you /bugged the translocators at least.  Guides don't report them mosttimes, so if you don't /bug it, odds are the programmers won't even know it's broken.  While a GM can get on and spawn it, GETTING A GM on your server is like trying to find a (insert your own joke here).
Title: Customer Service SUCKS!
Post by: Hrann on April 07, 2004, 02:45:03 PM
I've had problems using the /bug feature.  Can someone please tell me how it works?  Do you type in /bug <message>, or just /bug and then do something after that?

Also, I'm not trying to derail, but I'm glad Terjyn got in his point in the other thread before it ws locked.  Blaming SOE was just ridiculous.
Title: Customer Service SUCKS!
Post by: baatduk on April 07, 2004, 06:17:01 PM
QuoteHow is a lowbie, new char going to afford 5000+plat gate potions

There are plenty of lower cost ways of gating.  Two examples, OT gate hammer and Thurg gate potion.  Both are relatively cheap and easy to make.

Baatduk[/quote]
Title: Well...
Post by: mac173 on April 07, 2004, 08:29:08 PM
I don't know how to get a Thurg gate potion, but how is a level 12 to 35 going to get an OT gate hammer? I've been grouping in OT on and off for months, and don't hae anywher near the war beads needed to get the hammer. And it does not proc until level 50. Hardly a newbie.
Title: Customer Service SUCKS!
Post by: Lorathir on April 07, 2004, 08:33:13 PM
Quote from: HrannI've had problems using the /bug feature.  Can someone please tell me how it works?  Do you type in /bug <message>, or just /bug and then do something after that?

Yeah, just type /bug and a window will pop up. Enter the details into it and click 'send.'
Title: Customer Service SUCKS!
Post by: Hrann on April 07, 2004, 09:06:24 PM
OK, good - I've done that, but I didn't get any message back saying, "bug sent" or "ok" or anything really.  I wasn't sure if something was missing.  Thanks.

You can get port potions for 200plat, gate potions for about 300 on my server.  Still, not exactly newb gear.
Title: Re: Well...
Post by: Oneiromancer on April 07, 2004, 09:07:01 PM
Quote from: mac173I don't know how to get a Thurg gate potion

There's a nice write-up in the Quests board as a sticky.  You might be too low level to farm Velk's for the velium and silk, but you can buy it all in the bazaar.  Basically you will just need to be high enough level to group in GD so that you can get your Coldain faction up, otherwise it would be any level.  It's a very useful potion, and relatively cheap (less than 50 pp to get Pottery up to the trivial level at most), so worth taking a few hours to do for sure.

Game on,
Title: Thanks
Post by: mac173 on April 08, 2004, 11:55:30 AM
Thanks, good tip. I printed that so I can work on it.

I know prices vary server to server, but on Vazaelle, this is still going to be a rather expensive potion. I have grouped in Velks, and the Blocks (Bricks?)  of Velium I looted sold for 110pp each, and the Christaline Silks for 25pp each. Expensive ingredients for a newbie.

When I first started EQ, my first char was a human Cleric. My first Quest was to take a potion to each of about 12 guards, in alphabetical order. The last Guard is in OOT. You get this Quest at level 1. I Suppose the answer most would give me is that at Level 1 you can just die and respawn, but to me that is an exploit. There should be a way out of the zone.
Title: Customer Service SUCKS!
Post by: Rytath on April 21, 2004, 04:03:14 AM
Simple fix... run to dock and /Q   .. done
Title: Customer Service SUCKS!
Post by: Tighe on April 21, 2004, 03:49:59 PM
From today's patch:

QuoteApril 21st, 2004
----------------------

Headlines!
- Boat Gnomes are now available all the time. (and I thought gnomes were only good as appetizers)
- A new edition of the newspaper is available in your home town. Come and get it!

See? They listen.  I know I wrote to them and submitted a feedback.  I'm sure lots of other people did too.

Now why this was fixed over some other more "pressing" issues, I have no idea, but at least you won't get trapped in OOT anymore mac. ;)
Title: WOOT!
Post by: mac173 on April 22, 2004, 11:47:20 AM
I saw that message and almost fainted. It is the first tangeble evidence that there really are people at SOE, and not an AI.

It IS nice to see reaction to a problem. Why this instead of others is most likely due to time. This fix took nothing more than the decision to leave the Gnomes up (do nothing) instead of poping and pulling them when the boats were alternatly up or down. Easy fix.

The Trolls and Iksar BL's looking for size issues to be fixed, and the Vah Shir and Barb's looking for shrinking to be fixed should take this as a clue. If it was easy, they would have done it already just to shut us up. There must be some permutation of the problem we don't know about that they can't figure out how to fix.
Title: Customer Service SUCKS!
Post by: Tormak on April 22, 2004, 06:17:39 PM
One thing about OOT. if you need to clear agro , now im not sure if it still works i havent been in trouble in oot for a long ime, but if you jump in a canoe it wipes agro and your ok.
Title: Customer Service SUCKS!
Post by: Tukash on April 26, 2004, 10:56:27 PM
Quotebut if you jump in a canoe it wipes agro and your ok

It only clears aggro while you are on the boat (or at least used to, I haven't been there in a while).  If you get off the boat and mobs are still in range, then they will be heading back to you.  You can hop on the boat and camp out safely to clear aggro though.  Also, when I was hunting fury's and got too many, I could easily run to the AC island (keep lev handy) and camp out to clear aggro.  Just another idea.